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Location: Onsite, Half Moon Bay 
Reports To: Customer Service and Operations Manager/ Beau Hamada
Position Type: Full-Time, hourly, non-exempt, possible future salary/exempt position
Compensation: Starting $29/hour
Schedule: M-F, 37-42 hours per week estimated
 

Role Summary
The Ranch Manager is the heartbeat of the ranch, responsible for overseeing daily logistics, employee coordination, client communication, and facility management. This role ensures smooth execution of transportation, pet care services, and team development while fostering a safe, efficient, and positive work environment. The Ranch Manager serves as the primary onsite contact for Wranglers and supports both strategic and hands-on responsibilities.  This position requires flexibility and problem solving skills.   Other special projects or duties may be assigned. 

Core Responsibilities
Team Leadership & Employee Support

• Monitor employee issues via Slack and assist Beau in resolution
• Serve as the day-to-day onsite go-to for Wranglers
• Manage seating charts and daily zone placements
• Conduct daily 3–5 minute huddles and dog roll calls with incident tracking
• Plan and execute team celebrations and morale-building activities
• Stand in for employee breaks when needed
• Act as backup for Beau when she is offsite or out
• Notify Vicki and Beau about any client concerns or questions
• Act as the Safety Monitor, working closely with Beau
• Provide input and collaborate with Beau on performance management and employee issues

Training & Onboarding

• Develop and manage new hire training schedules
• Conduct in-car and onsite training, check-ins, and coaching for new hires
• Create and maintain SOPs for ranch operations, driving, pickup/dropoff procedures
• Give tech demos to new hires
• Add new hires to internal systems (Time to Pet, Slack, etc.)
• Develop and maintain team training curriculum (Dog Gurus, pet CPR, ongoing education)

Transportation & Route Management

• Plan and manage daily driving routes and schedules
• Monitor employee timing and route efficiency
• Act as backup driver #2 when the primary ranch hand is unavailable
• Perform daily van inspections (interior and exterior), noting safety and damage

Pet Services and Boarding Coordination

• Manage pet sitting scheduling, calendar, and logistics
• Field pet sitting requests and coordinate with clients
• Update Vicki’s calendar with pet sitting appointments
• Communicate employee status updates to clients in collaboration with Beau and onsite shift leads
• Manage onsite new dog trial days and assessments
• Work with offsite financial consultant and coordinate pet sitting invoices

Facility & Vendor Oversight

• Coordinate mowing and repairs with Carlos and Miguel
• Contact and manage portapotties
• Contact and manage Cintas services
• Ensure ranch cleanliness, safety, and functionality

Education and Experience

• High school diploma or equivalent
• Animal Certifications as appropriate
• On the job training

Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
K9 Education and Training - Knowledge about dog enrichment trends and activities.
Public and Pet Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety protocols for people and dogs.
Animal Psychology – Understanding of dog motivations, triggers and mental stimulation.

Skills
Basic Skills 

• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies Using training methods and procedures appropriate for the situation when learning or teaching dogs new things.
• Monitoring Monitoring/Assessing performance of yourself, other individuals, and dogs to make improvements or take corrective action.
• Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
• Speaking Talking to others to convey information effectively.
• Writing Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills 

• Coordination Adjusting actions in relation to others' actions.
• Negotiation Bringing others together and trying to reconcile differences.
• Persuasion Persuading others to change their minds or behavior.
• Service Orientation Actively looking for ways to help people and dogs.
• Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills 

• Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills (training provided)

• Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Installation Installing equipment, machines, wiring, or programs to meet specifications.
• Operation and Control Controlling operations of equipment or systems.
• Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Repairing Making minor repairs to dog containment facilities and addressing gaps.  
• Technology Design Generating or adapting equipment to serve program needs.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.

Systems Skills 

• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills 

• Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Time Management Managing one's own time and prioritize tasks.

Computer and Artistic Skills

• Graphics, Photography and Vido Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and editing photos or video.
• Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Work Context

• Body Positioning and Physical Requirements 
• Requires kneeling, crouching, stooping, bending or crawling
• Requires standing for long periods of time
• Requires the ability to run, be agile and avoid moving or stationary obstacles
• Requires bending or twisting
• Requires lifting less than 35 lbs without assistance
• Able to sit in a car for hours a day in heavy traffic conditions
• Able to operate a vehicle safely and have a clean driving record
• Able to tolerate animal smells, animal dander, dust

Communication 

• Requires face-to-face discussions with individuals or teams, including company staff and clients
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires telephone conversations or text chatting
• Requires writing summaries for clients about the dog’s day 
• Conflict 
• Able to resolve dog and human conflicts.

Impact of Decisions 

• Requires making decisions that impact the results of dogs, co-workers, clients or the company
• Opportunity to make decisions without supervision
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization

Level of Challenge 

• Freedom to determine tasks, priorities, and goals under indirect supervision
• Requires being exact or highly accurate

Pace and Scheduling 

• Requires meeting strict daily and weekly deadlines.

Personal Interaction 

• Requires coordinating or leading others in accomplishing work activities
• Requires work with external customers or the public
• Requires work with others in a group or team
• Requires working directly with dogs

Responsibility for Others 

• Includes responsibility for work outcomes and results
• Includes responsibility for the health and safety of self, others and dogs

Work Setting 

• Requires working outdoors in any weather or temperature conditions.
• Job tasks are performed in close physical proximity to dogs and people.

Activities

• Assisting and Caring for Dogs
• Develop daily schedules for dogs and people.
• Provide for basic needs of dogs.
• Accommodate different dogs specific needs.
• Ensure dogs do not get overheated or excessively cold. 

Making Decisions and Solving Problems 

• Thinking Creatively 
• Make recommendations for improvements.
• Suggest new ideas or modifications of existing systems.
• Communicating with Supervisors, Management and Clients
• Identify the correct amount of information to deliver, being mindful of information quantities and frequency.
• Understand and accommodate the needs of the audience.

Getting Information 

• Organizing, Planning, and Prioritizing Work 
• Resolving Conflicts and Negotiating with Others 
• Establishing and Maintaining Interpersonal Relationships 
• Identifying Objects, Actions, and Events 
• Performing General Physical Activities 

Monitoring Processes, Materials, or Surroundings 

• Monitor dog activities and demeanor to ensure safety or compliance with rules.
• Monitor health or behavior of people or animals.
• Evaluating Information to Determine Compliance with Standards 
• Documenting/Recording Information 
• Maintain client information records, photos, videos and communications.
• Updating and Using Relevant Knowledge 
• Recommend modifications based on assessments of what is working and what is not working.
   

About Us

Vicki’s Little Rascals is a trusted doggy daycare known for our strict safety procedures, safe transport, customer service, and professionalism. Rascal Ranch is a custom-built, secure seven-acre playground designed to meet the specific needs and personalities of our Rascals. As a Rascal Wrangler, you’ll become an integral part of our team, forming lasting connections with the dogs, their owners, and your fellow team members.

We are a small business, not a chain — every employee’s reliability, hustle, and positive energy directly contribute to our success. Our team rotates between Classic Ranch (day-to-day group play), pack walks, and our Enrichment Program — where small groups of dogs enjoy creative activities, training exercises, and agility challenges. This variety keeps the work engaging, fun, and rewarding.

Equal Opportunity

Vicki’s Little Rascals is an equal-opportunity employer committed to inclusivity and a people-first culture. Join us, learn, grow, and create amazing experiences for our clients and their dogs.